FAQs

What is your returns policy?

We do not offer refunds or exchanges unless goods do not comply with the Consumer Rights Act. This does not affect your statutory rights. We check that our outfits are perfect following delivery and again before leaving the store

Are your items in stock of do i need to order them?

All of our outfits in the shop are stock, which means you can take them away with you on the day and do not need to order.

What size outfits do you stock?

The stock available would suit petite, tall, regular and plus sizes – see the designer range. We generally stock outfits from size 8 – 24 but bear in mind designer sizes can differ and you may have to go up or down a size or two.

Should I have a colour in mind before I start looking?

A style that makes you look and feel fabulous is more important than deciding on a particular colour before your special day / event, so keep an open mind.

Who should I bring with me?

It is always good to have a second opinion, so we recommend you bring along a trusted friend, your partner or a family member. However too many opinions can make it difficult to choose and a less intimate experience, so limit it to one or two other people. Sometimes less is more.

Should I wear a hat or fascinator?

Wearing a hat or fascinator can really enhance an outfit, so we always encourage you to try one on with your outfit.

WILL YOU HOLD AN ITEM, IF I LIKE IT but would like a second opinion OR THE BRIDES APPROVAL?

We are unable to set aside garments without a non refundable deposit, so would recommend that you bring a trusted friend or the “bride to be” with you.

Alternatively you can book a revisit appointment. We would stress however, that we only stock a few of each design to ensure exclusivity, so ensure you book your revisit quickly to save disappointment.

Do you offer a payment plan

Yes we do. £150 deposit will secure your outfit and weekly / monthly instalments are then possible for up to two months. There is no interest or charge fees for this service

Should my outfit compliment the bridesmaids?

It is a nice idea to have a mother of the bride and groom outfit that compliments the wedding party if possible.

What are your opening times?

We are open by appointment and availability 5 days a week

Christmas and New Year Hours
Closed 24th Dec – 3rd January

Should I wear headwear even if the wedding is not in a church?

Absolutely. It is your one chance to feel and look fabulous and headwear can really enhance or pull an outfit together.

Is Lady M’s an accessible premises?

If you have any accessibility requirements, please let me know in advance. I strive to make Lady M’s as accessible as possible and a safe place for all.

Your question Not answered?

Please use the contact form to ask a question directly.

We recognise that often people travel some distance to visit us so please feel free to contact us prior to your visit with any queries or questions and use the notes page on the appointment form to supply any information relevant to your occasion or yourself, to enhance your visit experience. Why not make a day of it and have lunch in one of the villages traditional pubs. You could also visit nearby Lewes, with its historic properties, castle and array of shops, cafes and restaurants.