Delivery & Returns

Overview

Our delivery option is via Royal Mail Tracked 24 and we offer UK mainland deliveries only.

Our Occasion Wear postage costs are added to the cost of your purchase and if more than one outfit is purchased, the cost may increase.

Eligibility for Returns

Our online Returns Policy applies to purchases made via our online shop only and does not apply to items purchased in person, or in store.

While we hope that you love your purchase, if you are not completely satisfied with full price goods purchased via our online shop, we are happy to offer a refund. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unworn and in the same resaleable condition that you received it. It must also be in the original packaging, with tags attached. All outfits are examined before sending out to ensure they are in perfect condition. If items are in the sale, or if there are any marks on them, this will be pointed out at point of purchase.

Postage Costs Incurred

The customer is responsible for the cost of return postage. We recommend you use a tracked, special delivery service and retain proof of postage with the tracking number, to ensure your return is received by us.

To complete your return, please notify us of your intention to return to info@ladymsussex.co.uk.

Any item not in its original condition, is damaged or soiled, or returned more than 14 days after delivery, is not eligible for a refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of your eligibility for a refund.

If you are eligible for a refund, it will be applied to your original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us on: info@ladymsussex.co.uk.

Shipping Returns

To return your product, you should mail your product to:
Lady M Occasion Wear, 29A Newick Drive, Newick, East Sussex, BN85SE.
You will be responsible for paying for your own postage costs for returning your item.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at: info@ladymsussex.co.uk or call us on 01825 722400.

Please note, this Returns Policy does not apply to any purchases made in store